Cancellation Policy

At Morbail, we understand that sometimes you may need to cancel an order. Please read the following guidelines:

1. Order Cancellation Window

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, orders may have already been processed or shipped, in which case cancellation is no longer possible, and you will need to follow our return policy once the item is delivered.

2. How to Cancel
To cancel an order, contact our customer support team as soon as possible:

3. Refunds

  • If your cancellation is approved within the allowed time frame, a full refund will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable if the order has already been processed or shipped.

4. Orders That Cannot Be Canceled

  • Personalized or custom items

  • Clearance or final sale items

  • Orders that have already been shipped

5. Questions
For any questions regarding cancellations, please contact us directly at support@morbail.sho or call +1 929-735-7451.