FAQs

1. How can I place an order?
You can place an order directly on our website morbail.shop. Browse our products, select your items, add them to your cart, and complete checkout with your preferred payment method.

2. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

3. How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been processed.

4. How long does shipping take?

• Standard Shipping (USA): 3–6 business days

• Expedited Shipping (USA): 2–3 business days

• International Shipping: 7–14 business days (delivery times may vary by country)

5. Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package.

6. What if my order arrives damaged?
If your order arrives damaged, contact us immediately at support@morbail.sho with photos of the damaged item and packaging. We will guide you through the return or replacement process.

7. Can I return or exchange an item?
Yes. Returns and exchanges are handled according to our Refund Policy. Items must generally be returned within 14 days of receipt, unused, and in their original packaging.

8. How can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, if your order has already been processed or shipped, you will need to follow our return policy.

9. Do you ship internationally?
Yes. We ship to most international destinations. Shipping times may vary, and customs duties or taxes are the responsibility of the customer.

10. How can I contact customer support?
Email: support@morbail.sho
Phone: +1 929-735-7451
Address: 1203 East 17th Avenue, Tampa, FL 33605, United States